Terms of Service

These Terms of Service (“Terms”) govern use of the websites operated by Cruqo Pte Ltd (“Cruqo”, “we”, “us”), a company incorporated in Singapore. Contact: info@cruqo.com.

Cruqo is a cruise distribution systems company. We license software that connects travel agencies and online travel platforms (“Customers”) to cruise lines so they can process cruise bookings and reservations. Cruqo does not sell cruises, does not operate ships, and is not the traveller’s booking agent.

A Customer’s use of Cruqo software is governed by that Customer’s Licensing Agreement. If the Licensing Agreement conflicts with these Terms, the Licensing Agreement controls. These Terms are not the booking conditions of any travel agency.

1. Who these Terms apply to

Website visitors of cruqo.com and related marketing pages.

Customers and their representatives who use Cruqo Universal API or, where provided, Cruqo White Label.

Fees, term, cruise lines, and territory are set out in the Licensing Agreement. They are not set on this page.

2. The licence

Under a Licensing Agreement, Cruqo grants the Customer a non-exclusive, limited, revocable licence to use the licensed software to process cruise bookings and reservations. The licence is not transferable and may not be sub-licensed. The software covered by that licence is named in the Licensing Agreement, not on this page.

The Customer may allow its representatives to use the software for that purpose, and is responsible for their acts and omissions. The Customer must comply with applicable travel-agent licensing rules in its territory, and with cruise-line branding and operating rules.

Cruqo may license the same software to other customers. Cruise lines available through the software are those the parties agree in writing.

3. Access and restrictions

The Customer must keep access credentials confidential and promptly tell Cruqo of suspected unauthorised access. Anyone given access must be prohibited from modifying, reproducing, or reverse-engineering the software.

The Customer must not, and must ensure that its representatives do not: use the software other than for the licensed purpose; disclose it or grant access except as the Licensing Agreement allows; modify or adapt it except as the licence permits; remove Cruqo’s branding or legal notices; use it in a way that exposes Cruqo to harm or liability; interfere with its security measures; or circumvent technical limitations that protect its integrity.

Cruqo may require the Customer to stop a person’s access where Cruqo reasonably believes that use breaches these restrictions.

4. Bookings and cruise lines

The software carries search and booking messages. Some of the material shown through it, including cruise descriptions, fares, and availability, is supplied by cruise lines or by the Customer. Cruqo does not endorse a particular cruise line and is not responsible for that third-party material.

Cruise lines set their own terms for the sale of a cruise, including fare rules, cancellation, and amendment. The Customer, and any traveller booking through the Customer, should read those terms before the booking is completed. A traveller’s contract for the cruise is with the cruise line and/or the Customer, not with Cruqo, unless a separate writing says otherwise.

Fares, availability, and routing can change. Information shown in the software is subject to the cruise line’s confirmation. Cruqo does not guarantee a fare or a cabin until the cruise line has confirmed the booking.

Passport, visa, and health requirements are the traveller’s responsibility. The Customer is responsible for telling its travellers the cruise line’s rules that apply to their booking.

Cancellation, amendment, and any charges for them are set by the cruise line and, where a white-label site is provided, by the Customer. Those charges are not set on this page. Refunds owed by a cruise line are claimed from that cruise line through the Customer.

5. Accuracy

Cruqo publishes cruise-line content in good faith and has not checked every listing. Cruise lines can correct and update their information. Cruqo is not responsible for errors, omissions, or misleading information supplied by a cruise line or a Customer.

The Customer is responsible for deciding whether a cruise is suitable for its travellers. Cruqo is not liable for a cruise line’s failure or delay in providing the cruise where the booking message was properly passed through.

6. Personal data

The parties comply with applicable personal data laws. Cruqo uses personal data received under a Licensing Agreement only to perform that agreement.

Cruqo takes reasonable measures to protect that data against loss and against unauthorised access, use, modification, disclosure, or other misuse. Cruqo does not disclose it to a third party, or transfer it outside the Customer’s operating territory, without the Customer’s prior written consent, except where that is required to operate the software for the licensed purpose or where the law requires disclosure.

Cruqo keeps personal data no longer than needed to perform the Licensing Agreement or to meet a legal obligation. How Cruqo handles personal data is described in the Privacy Policy at cruqo.com/privacy.

7. Intellectual property

Cruqo retains all ownership and intellectual property rights in the licensed software and related services. The Customer must not copy, adapt, sell, lease, or otherwise deal with that intellectual property, or make it available to a third party, except as the Licensing Agreement allows.

The Customer retains rights in its own brands, content, and data. Cruise catalogue content may originate from cruise lines and is used under those licences.

8. Availability and support

For a licensed Customer, maintenance, technical support, and availability are set out in the Licensing Agreement. These Terms do not add a separate uptime promise for website visitors.

To the extent permitted by law, Cruqo gives no warranty that the website or the software is fit for a particular purpose. They are provided as they are. Cruqo does not warrant that the software will be uninterrupted or error-free beyond the Licensing Agreement, or that it will be compatible with future products of Cruqo or of other vendors.

9. Liability

Except for deliberate breach, wilful default, or gross negligence, neither Cruqo nor a Customer is liable to the other for indirect, incidental, or consequential loss, including loss of profit, goodwill, business, or business interruption.

Where liability cannot be excluded, Cruqo’s liability is limited, at Cruqo’s option, to supplying the services again or paying the cost of having them supplied again. Where a Licensing Agreement applies, that agreement controls, including its indemnity.

Nothing in these Terms limits liability for fraud, for death or personal injury caused by negligence, or for any liability that cannot be limited under Singapore law.

10. Confidentiality

Each party keeps the other party’s confidential information confidential and does not use or disclose it except as the Licensing Agreement allows, or as the law requires. This does not cover information that is public through no fault of the receiving party, or that the receiving party already knew.

11. No agency

Nothing in these Terms creates a partnership, agency, or fiduciary relationship between Cruqo and a Customer, a traveller, or a cruise line. Sending a booking message through the software does not make Cruqo the agent of the cruise line or of the traveller. No party has authority to bind another.

12. Force majeure

Neither party is liable for delay or failure caused by an event beyond its reasonable control, provided it tells the other party as soon as practicable and works to remove the cause.

13. Changes

Cruqo may update these public Terms. The version date in the header is the effective date. A Licensing Agreement is varied only in writing. These Terms do not change a signed Licensing Agreement.

14. Governing law

These Terms are governed by the laws of Singapore. A dispute that the parties cannot settle by negotiation is referred to mediation administered by the Singapore Mediation Centre. If it is not resolved within 30 days after the parties take part in that mediation, the courts of Singapore have exclusive jurisdiction.